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Articles about business phone systems, services and updates on new features.

 

The Benefits of Using an Auto Attendant

Here are the main benefits a business can have
when using an Auto Attendant in their office.

If you are managing a growing business, you may be asking yourself whether or not investing in an automated phone service is the right decision for you. You have heard of some of the benefits associated with implementing an auto attendant at your office, but you may still be feeling a little wary of the concept. The vast majority of businesses that end up making the switch do so out of necessity and also find that an automated phone services does quite a bit for their overall efficiency in the office.

One of the major benefits of adding an auto attendant phone system is that it allows companies, especially small companies that are experiencing growth, to manage all incoming business call in an efficient manner. This will help free up other personnel in your office to perform other duties and allow callers to be directed and routed to the correct department or area of your business with ease.

Other benefits of an automated phone system include:

  • Project a Professional Image- Nothing is worse than calling into a business the first time and having a bad experience with reception. Auto attendants project a very professional image of a company and can have a lasting effect on your clients.
  • Customization of Answering Services- Auto attendant services have the ability to greet customers with personalized business messages dependent on whether the call is received during business hours, holidays, and non-business hours.
  • Performs Call Routing Efficiently- An auto attendant handles incoming calls just as a live receptionist would. It then gives the caller the option of where they would like to be transferred, thus making the entire process more efficient.
  • Avoids the Possibility of Missed Calls- Having an auto attendant at the ready to answer any incoming calls ensures that all calls are dealt with and accounted for. The human element may sometimes miss a call and having an automated system avoids this.

Knowing the benefits of an automated phone system may have you reconsider your investment in an auto attendant.

Contact us to learn more!