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Articles about business phone systems, services and updates on new features.

Keep It Simple! Don't Make Your Office Phone System Difficult

Here are some things to consider if you
are looking at purchasing a phone system
for your office.

I was given a referral to a church today that has a newer phone system. Their main complaint was that it was too complex and that a technician had to come to the office every time they wanted to make any changes. Like most organizations, they do not have the time, nor do they want to dedicate staff to learn phone system programming. I have heard this over and over again.

Something to keep in mind when looking at a phone system is that someone has to keep it accurate. When someone leaves your organization, a new employee starts, or you want to offer more information to your callers, the system needs to be updated. So we suggest that you “Keep It Simple!”

Here are some of common phone system traps to watch out for:

“Phantom” Voice mailbox Call gets routed to an unmonitored voice mail box and the caller leaves their message in the proverbial “black hole.”
Menu Looping Caller makes selection, but the programming does not match the greeting.
Forwarding Calls to Cell Phones Will tie up two phone lines for the entire length of the call.
Ask us if you want the solution to this one!
Systems Requiring an Office “Phone Expert” If that person leaves, the learning curve starts all over again.

Phone systems that use regular phones ensure everyone can use it. For anyone looking for a phone solution and wanting to “Keep It Simple”, All Call Technologies would be worth looking at. Using regular phones and All Call Technologies managing the voice mail, menus and call routing “virtually”, you can run your business and concentrate on what you do best! So when buying a phone system, we suggest you “Keep It Simple!” If you want some telephone solution advice for your specific business scenario, give us a call! Whether your ultimate solution includes our services or not, we’re happy to help!