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Articles about business phone systems, services and updates on new features.

Voice Messaging

Microsoft Windows 10 has made a change to their audio file associations. Some of our clients have said they can no longer play the audio attachments after upgrading to the new operating system. Here's the solution.

Dial Through is the Newest Hit Feature

This new feature called Dial Through makes it easy to return calls by simply pressing the pound key after listening to a voice message. The system will automatically dial the person who called from the caller ID that was supplied. No more hanging up and redialing.

SMS Text Notification

I have a physician client who was going on vacation. She asked another physician to cover her urgent calls while she was gone. She sent me the info I thought I needed the physicians name, her cell phone number and the cell phone carrier. The carrier is Republic Wireless.

Their new phone system was working perfectly but their phone lines were still being overloaded at peak times. Our system had been setup with the old phone system to take calls when their office lines were busy or not answered. The new phone system still could not handle the peak times.

I'm sure that most of the voice mail messages you receive are not urgent. For those you may have a regular process to check them when you have time or at prescribed intervals. But when someone leaves an urgent message do you have a special process to alert you and respond?

If you have a voice mail that asks callers to leave information but sometimes they don't tell you what you need then a Voice Form may be the solution. Callers will hear an introduction message then the first question. They record that answer then press 0