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Articles about business phone systems, services and updates on new features.

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All Call Technologies can now port your Google Voice number into our service! For years we've had business owners who started with Google Voice ask about porting their number to us and we've been unable to do it. It is now possible to move your number and get all of the great voice features your business needs.

 I had a referral from an associate to a doctor who needed a "phone tree". He needed to have a caller make a selection to reach different people in his offices. The phone tree he described started with the basics:

When a business owner calls and wants to talk about a Virtual Receptionist for his business we help him decide what is best for his business, an Auto Attendant, a Backup Attendant or just voice mail. They work in different ways and solve different problems for each business.

"Please hang up and call your pharmacy. They will contact us on your behalf if necessary..." This single phrase was the response to 70 percent of the calls to a local medical office I setup this past week. The physician in the office told me her lines (and her staff) were to busy answering the phone and repeating that phrase to take care of patients in the office.

Once again I got a call from a business owner who lost his business phone number. He had been in an office suite and was using their phone and advertising their phone number for his business. He left their office and found out that he could not take his number with him!

Routing for IT support calls can be hard to manage. Internal phone systems can direct calls to an extension when someone makes a selection. And it may be able to ring several phones at once so all of the support staff can take turns with calls. But after hours are a different issue. Routing calls to a single phone after hours may not be a good option. Rotating calls to the support staff cell phones is the solution.

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