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Articles about business phone systems, services and updates on new features.

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I was contacted by an office manager for a doctors office and she was trying to figure out how to add an auto attendant to the office phone system. She had many quotes for new office equipment and all much too expensive and complex for their needs. After talking for a few minutes we had just the solution she needed without changing her equipment.

Let’s face it, texting has become another accepted form of communication!  It is not only the preferred method of chat between teens, businesses have figured out out how to incorporate it into their overall solution to accommodate the “immediate gratification” needs of their customers.

I was given a referral to a church today that has a newer phone system. Their main complaint was that it was too complex and that a technician had to come to the office every time they wanted to make any changes. Like most organizations, they do not have the time, nor do they want to dedicate staff to learn phone system programming. I have heard this over and over again.

Salons and spas need calls to the main business number forwarded to the independent entrepreneurs who rent space and use their cell phones. Using a phone tree menu will make this work.

Think of how often you call a business and listen to their voice mail greeting only to find out you need to hang up and redial a different phone number to reach the person or department you wanted to talk to. It’s pretty frustrating! That frustration is compounded if the greeting lists a different number for each person or department on the menu.

Voice mail systems can be very plain but a system that can change the outgoing message automatically will help your customer with more accurate information anytime they call.

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